The photo above shows an idealized version of Restoration Hardware's new showroom look. (The company's Web site is here and the Wikipedia entry here.)
The somber, pervasive decor has attracted some negative blogger comment this past week. But the showroom makeover is more pervasive, a huge mistake in my opinion.
Yesterday I was in the University Village store looking for light switch and socket covers. Restoration Hardware used to have a nice little display of such items, but not any more. A clerk told me I could order such hardware items through a catalog. I do not want to look at a catalog; I want to see and touch the items before buying. The store was missing lots of other cute and nifty items.
It has become Just Another Home Furnishings Store -- one currently with little choice of color and decorative theme if my first impression was vadid.
What on earth was management thinking?
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